Complaints Policies

Complaints policy and procedure

A complaint is a written or verbal expression of dissatisfaction about an action, or lack of action, by a person or committee acting on behalf of the diocese, or about the policies, practices or procedures of the diocese.

Persistent, unreasonable and/or vexatious complaints policy

We acknowledge the need to ensure all complaints are taken seriously and it is our priority to hear real complaints even if made in a dysfunctional way. All complaints should be responded to individually. Having said that we also seek to offer clergy, church officers and employees robust protection from unnecessary abuse by complainants.