Complaints Policies

Persistent, unreasonable and/or vexatious complaints policy

We acknowledge the need to ensure all complaints are taken seriously and it is our priority to hear real complaints even if made in a dysfunctional way. All complaints should be responded to individually. Having said that we also seek to offer clergy, church officers and employees robust protection from unnecessary abuse by complainants.

Complaints policy and procedure

A complaint is a written or verbal expression of dissatisfaction about an action, or lack of action, by a person or committee acting on behalf of the diocese, or about the policies, practices or procedures of the diocese.